* Any staff with access to information such as a clients first name, surname, last 4 digits of your credit card number, or your address will be under legal agreement not to share such information unnecessary or outside RaveNodes.
* A user found to chargeback, challenge or dispute any payment will have their account terminated immediately without exception. We hold no liability for any data loss or actions that may occur after a chargeback.
* The time between transferring between machines or upgrading your server does not count as downtime.
* User or client-side error causing such as data loss or file corruption or client-side network outage will not count under our SLA.
* Illegal activity or terminations. This can include your service being terminated because you either cancelled or were found to be performing illegal activities. Alongside being targeted by illegal activities such as denial of service attacks.
